Privacy Policy

At Inneluxe, privacy is central to the way we operate. This Privacy Policy explains how we collect, use, store, and protect personal data when you engage with our concierge services, membership channels, website, and related support systems.

We handle client information with a high level of discretion and apply appropriate technical and operational safeguards to protect confidentiality across our service environment.

We collect information that is necessary to provide, coordinate, and improve our concierge services. This may include:

• —Identity and contact information such as your name, email address, telephone number, and location details relevant to a request.
• —Travel, lifestyle, dining, property, or service preferences that help us deliver tailored concierge support.
• —Transactional or booking-related details required to coordinate reservations, third-party services, and operational follow-up.

Automatic Data Capture

Our digital properties may also collect limited technical information such as device, browser, and usage data to support security, analytics, and site performance.

We use personal data to operate and improve the Inneluxe service experience. This includes using information to:

• —Respond to inquiries, manage bookings, and coordinate concierge support across requested services.
• —Communicate with clients regarding membership, planning, service delivery, updates, and follow-up.
• —Improve our platform, protect security, and maintain operational quality.

We do not sell personal data to third parties.

We may share relevant information with trusted partners or providers only where necessary to fulfill a requested service, complete a booking, support operations, or comply with legal obligations. Where possible, we limit shared data to what is required for that purpose.

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, disclosure, or loss. While no system can guarantee absolute security, we take confidentiality and risk management seriously across our digital and operational workflows.

We honor rights available under applicable privacy laws, including rights to access, correct, delete, or request portability of personal data where relevant.

For account deletion instructions, visit our Account Deletion page.

If you have questions about this policy or your personal data, contact our team at concierge@inneluxe.com.